OK, I'll admit it.
I do shop at Best Buy. And yes, their "extras" sales pitches are annoying. I feel like I should come in with a sign that says "Just give me the product and the advertised price so I can leave with my wallet intact."
Over at The Consumerist , there's a fine article about just what a rip-off their optimization scam is.
With adult children, and quickly-growing grandchildren, my family's gifts of choice at Christmas or birthdays are usually electronics. This past Christmas, game systems, telephones and computers comprised most of my purchases. I watched sales carefully for months, and Best Buy came in the lowest for laptops and netbooks.
While I did not run into the "we only have optimized computers left in stock," I did get the hard sell to purchase optimization. I had to constantly repeat my mantra: "I am just purchasing the advertised computer." It strikes me as odd that all the extras are pushed so hard when Best Buy employees are salaried, not paid on commission.
One particularly ridiculous conversation occurred when I went to purchase a netbook that came bundled with a carrying case for $249. They were out of the bundle, but they had the computer alone for $279. I said I'd forego the carrying case, but I wanted the bundled price. It took three employees, two managers and forty-five minutes to finally decide that I could buy the computer without the case for $249.
You would have thought I was the one trying to scam Best Buy!