Over the years, I have purchased several computers from Best Buy. While I don't appreciate their hardsell when it comes to warranties I don't need or set-ups I can do by myself, I have found their sales to be the best, at least for lower-end laptops and desktops.
A few years ago, I got really ticked off when the credit card I used to purchase a desktop, was charged $21.95 for MSN Online. Apparently I was given a free trial period with MSN when I purchased the computer. I never used it because I had AOL. But when I didn't cancel it after the free trial period, my credit card was charged the monthly user fees. I called Best Buy and I called MSN. While the membership was cancelled, I never got anyone to remove that one-month charge.
I was not happy, but, for me, it ended there. I paid the money and life went on.
Someone Else who got similarly scammed was less sanguine. Someone Else got a lawyer. Someone Else sued. As a benefit for Grace, they sued for class action certification.
And guess what?
Best Buy settled.
Shafting Grace cost me $21.95.
But shafting Someone Else cost Best Buy over a million dollars.
I will get my $21.95 back. Someone Else will get his or her money back plus an additional $2500. The real winners, of course, are the attorneys who will get a quarter of a million dollars.
I am glad that someone pursued Best Buy over this issue. I am a bit ashamed that it never occurred to me to check with an attorney. I just accepted that I should have read the small print more carefully when I bought my computer.
Let's hear it for Someone Else. From the bottom of my pocketbook, thank you!